We want you to love your Derma Stream experience. If for any reason you’re not satisfied, we’ve got you covered with our clear and customer-friendly Returns and Shipping Policy. Please review the details below:
Returns Policy
We stand by the quality of our products and offer a 60-Day Money-Back Guarantee to ensure your satisfaction.
Eligibility for Returns
Products must be unused or gently used and returned in their original packaging.
Returns must be initiated within 60 days of the purchase date.
We cannot accept returns on sale items or gift cards.
How to Request a Return
Contact Us: Email dermastream.info@gmail.com with your order number and reason for return.
Approval Process: Our customer service team will review your request and provide you with a return authorization (RA) number and instructions for returning your item.
Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item reaches us.
Refunds
Refunds will be processed to your original payment method within 7-10 business days of receiving your return.
Shipping fees (if applicable) are non-refundable.
If the product is damaged or defective upon return, we reserve the right to offer partial refunds or deny the return.
Shipping Policy
We aim to deliver your Derma Stream products quickly and reliably, so you can start experiencing healthier, glowing skin as soon as possible.
Shipping Times
Processing Time: Orders are processed within 1-2 business days after purchase.
Delivery Time:
Canada: 5-7 business days
United States: 5-7 business days
International: 5-10 business days (depending on location).
Shipping Costs
Standard Shipping: Complimentary for all orders.
Exchange Policy
We currently do not offer direct product exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
International Shipping
We ship worldwide! Please note:
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Delivery times may vary depending on customs clearance procedures.
Important Notes
Incorrect Addresses: Ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.
Unclaimed Packages: If a package is returned to us as unclaimed, the customer will be responsible for reshipping costs.
Holiday Delays: During busy holiday periods, shipping may take longer than usual.
Contact Us
If you have any questions or concerns, please contact us:
